Reconnections / Payment Plans

Has your electricity been cut?

Rates Online Consultants can assist in determining if the cut is in line with the municipal by-laws and is incorrect. What needs to be paid in order to arrange for a re-connection? If the amount is not affordable a payment plan with council can be entered into. Rates Online understands the process and can facilitate a payment plan on the consumer’s behalf. Even if one owner's account reflects a large credit and another a large debit, it is advisable to enter into a payment plan while waiting for a Council Refund to prevent service interruption.